SHIPPING POLICY

Effective Date: August 4, 2026

Thank you for shopping with Talari. Please review this Shipping Policy before placing your order.

Order Processing

Orders are generally processed and prepared for shipment within 2–3 business days.

Orders placed on Fridays, weekends, or holidays may begin processing on the next business day. Orders placed on Friday will generally begin processing the following Monday.

Business days do not include Saturdays, Sundays, or recognized holidays.

Processing time is separate from estimated shipping and delivery time.

Estimated Shipping Time

After processing, estimated delivery time is 1–3 weeks.

This timeframe is an estimate and is not guaranteed. Delivery times may vary depending on:

• The destination
• The shipping method selected at checkout
• Shipping-carrier delays
• Weather conditions
• Holidays or high-volume periods
• Customs processing
• Incorrect or incomplete shipping information
• Events outside Talari’s reasonable control

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Shipping rates may vary depending on the customer’s location, package weight, order value, and selected shipping method.

Customers are responsible for reviewing all shipping charges before completing their purchase.

Order Tracking

Once an order has shipped, tracking information will be sent to the email address or phone number provided during checkout.

Customers are responsible for monitoring their tracking information and making arrangements to receive their packages.

Tracking information may not update immediately after the shipping label is created.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact info@talari.us immediately if you notice an error in your shipping information. Talari cannot guarantee that an address can be changed after an order has entered processing or shipment.

Talari is not responsible for delays, failed deliveries, or returned packages caused by:

• Incorrect street addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Incorrect names
• Incomplete shipping information

If a package is returned because of information provided by the customer, additional shipping fees may be required before the package can be resent.

Original shipping charges are nonrefundable in these circumstances.

Lost Packages

Contact the shipping carrier first if your tracking information has not updated or your package appears to be delayed.

You may also contact info@talari.us with your order number and tracking information. Talari will review the situation and may assist with submitting a carrier claim when appropriate.

A replacement or refund is not automatically guaranteed while a package is still being investigated by the shipping carrier.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Check around the delivery location
• Check with household members or neighbors
• Confirm that the address on the order is correct
• Contact the shipping carrier or local delivery facility
• Contact Talari at info@talari.us

Claims involving packages marked as delivered will be reviewed individually. Talari may request additional information before determining whether assistance, a replacement, store credit, or another resolution is appropriate.

Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, contact info@talari.us within 3 calendar days of confirmed delivery.

Your email must include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label

Keep the item and original packaging until your claim has been reviewed.

Submitting a claim does not guarantee a replacement or refund. Please refer to Talari’s Return and Refund Policy for complete eligibility requirements.

Refused and Unclaimed Packages

Talari is not responsible for packages that are refused, abandoned, or left unclaimed by the customer.

If an unclaimed or refused package is returned to Talari, the customer may be responsible for additional shipping fees before the order can be resent.

Shipping fees are generally nonrefundable.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for these additional charges.

Talari does not control customs fees and cannot guarantee how long an international package will remain in customs. Orders that are refused because of customs charges may not qualify for a refund of the original shipping cost.

Shipping Delays

Talari is not responsible for carrier delays or circumstances outside our reasonable control. However, if we cannot ship an order within the timeframe promised at the time of purchase, we will provide the customer with applicable options regarding the delay or cancellation.

Federal rules generally require online sellers that cannot ship within their promised timeframe to obtain the customer’s consent to the delay or provide a prompt refund for the unshipped merchandise.

Unfulfilled Orders

If Talari determines that an order cannot be fulfilled, the customer will be notified and the applicable payment will be refunded to the original payment method.

Financial institutions and payment providers may require additional processing time before the refund appears in the customer’s account.

Contact Information

For shipping questions or concerns, contact:

Talari
Email: info@talari.us
Website: talari.us